| Item | Details |
|---|---|
| Seller | Xgene Inc. |
| Representative | Teppei Kawabe |
| Address | N&E BLD. 6F, 1-12-4 Ginza, Chuo-ku, Tokyo 104-0061, Japan |
| Contact | ・Mail: N&E BLD. 6F, 1-12-4 Ginza, Chuo-ku, Tokyo 104-0061, Japan ・Email: contact@zarms.cloud ・Phone: Disclosed without delay upon request |
| Prices | Base plan fees ・Standard (monthly): JPY 21,780 incl. tax (JPY 19,800 excl. tax) ・Standard (annual): JPY 217,800 incl. tax (JPY 198,000 excl. tax; equal to 10 months of the monthly fee) ・Starter (monthly): JPY 10,780 incl. tax (JPY 9,800 excl. tax) ・Starter (annual): JPY 107,800 incl. tax (JPY 98,000 excl. tax; equal to 10 months of the monthly fee) AI credits ・1,000 credits: JPY 1,100 incl. tax (JPY 1,000 excl. tax) * Additionally purchased AI credits are valid for 90 days. Credits granted each billing period on the Starter and Standard plans (for annual plans, 12 months’ worth is granted at the start of the period) do not roll over to the next billing period. |
| Other charges | Internet connection and other communication charges, fees for tools you connect to ZARMS, bank transfer fees, and similar costs are borne by the customer |
| Payment methods | For both monthly and annual plans, you can choose one of the following when you subscribe ・Credit card (via Stripe) ・Invoice payment (bank transfer against an invoice issued by Stripe) |
| Payment timing | ・Card: charged on the first day of each billing period (AI credits are charged at purchase) ・Invoice payment: an invoice is issued at the start of each billing period and must be paid within 14 days of issue (annual plans are invoiced for 12 months at once) ・If payment is not made: if a card payment fails or an invoice remains unpaid after its due date, we will notify you, and after 14 days the use of the service will be suspended (data is not deleted) |
| Service delivery | ・Available immediately after the contract is concluded ・Upgrades take effect immediately (the additional fee is prorated for the rest of the billing period) ・Changes from Standard to Starter take effect immediately (the difference is prorated and reflected in the next bill) ・Changes from a paid plan to Basic take effect at the end of the billing period (the paid plan remains available until then) ・While the team exceeds the limits (members and boards) of the new plan, all new creation in that team is suspended (viewing, editing, commenting, and changing settings remain available; no data is deleted) |
| Free trial | ・Valid for 30 days, first time only ・Second and later teams created with the same Google account are not eligible, regardless of plan ・You will not be charged unless you add a payment method ・If you choose Basic, you can continue to use Basic free of charge after the trial ends ・If you choose Starter or Standard, please either add a payment method or switch to Basic before the trial ends. If you do neither, you will be unable to use anything other than the billing and payment screens after the trial ends (data is not deleted) |
| Contract term, cancellation, and refunds | ・Monthly plans renew automatically every month, and annual plans every 12 months ・The customer can cancel by switching the team’s plan to Basic from the team settings screen after signing in ・If you switch to Basic by the day before the next billing period begins, no further charges will be incurred ・Fees already received are not refunded, except as otherwise provided by law or by an individual contract ・Cancellation or downgrading does not delete existing data |
| Cooling-off | As this is a mail-order sale, the cooling-off system does not apply |
| System requirements | ・Recommended browser: a regular profile of Google Chrome (latest stable version) * Some features may not work correctly in incognito mode or other browsers |